The leading operator of TA and Petro Stopping Centers branded travel centers, TravelCenters of America has dominated the results of the Driver Satisfaction Survey conducted by Overdrive magazine. The independent survey by the magazine was conducted last month. The survey collects driver feedback on truckstop services and facilities.
Tom O’Brien, President and CEO of TravelCenters, said: “Like last year, the 2012 survey results show a clear and growing preference by drivers for our Full-Service Advantage, which starts with our respect for them. It’s great to see through these survey results in categories relating to employee friendliness, trustworthy staff, and understanding of truckers that our customers are feeling that respect.”
O’Brien continued: “The Petro Iron Skillet restaurants and TA Truck Service facilities again dominated their categories. As in past years, drivers have reported an overwhelming preference for TA and Petro when it comes to restrooms and showers, recognizing the care with which we attend to cleanliness. Additionally, many of our new services, like the TruckSmart mobile application, StayFit fitness rooms and new laundry facilities were top ranked in their categories, showing that our efforts to provide drivers more and better free amenities are in the right place.”
Another recent achievement of TravelCenters of America came when the company won ATA’s Mike Russell “Good Stuff” Trucking Image Award. This award was given to the company for creating positive and pivotal awareness about the trucking industry’s crucial role in the growth of the national economy.
TravelCenters earned the honor for its efforts to promote health and wellness among the driver community and to promote the industry and professional truck driver images. The company has worked consistently over the last few years to dedicate several programs to these initiatives.
O’Brien spoke about the honor received by the company from ATA. He said: “We are extremely honored that the ATA has recognized our efforts to promote all that is good about trucking and truck drivers. Our company has a passion and deep respect for professional truck drivers and the job they perform. We have and will continue to promote the enormous positive impact that trucking and the drivers who work tirelessly within the industry have on our nation’s economy.”